Terms and Conditions

Welcome to our website.

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Divine Shabby Chic relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Divine Shabby Chic or ‘us’ or ‘we’ refers to the owner of the website whose registered office is:
 
Divine Shabby Chic Ltd
5, Greenfield Cress
Cullingworth
West Yorkshire
BD13 5AW


The term ‘you’ refers to the user or viewer of our website. The content of the pages of this website is for your general information and use only. It is subject to change without notice.                                                                               
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look,appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

 

Order Confirmation

On receipt of your order we will issue you an email titled Divine Shabby Chic - Order Confirmation. This will state clearly the items you have ordered and prices.

Cancellation

You may for a short period be able to cancel an order placed, however if you have already received an email confirming dispatched goods then you will have to return the unwanted items at your own expense following the guidelines below.

Shipping & Returns

We do hope you love your received items but if for any reason you want to return them, you may do so, for a full refund within 14 days of purchase. You will need to return the item at your own expense, securely packaged with your name and order number inside. Orders returned after 14 days will not be refunded and you will have to arrange collection to get the items back to you.

All order are dispatched using "My Hermes" Hermes Parcelnet Ltd on a 3-5 working day service.

Faulty Goods

If a product arrives faulty we will replace it . This guarantee does not cover items misused or abused. In case of faulty goods please contact us. Goods should not be returned to Divine Shabby Chic Ltd without prior agreement.  All agreed returns should be packed correctly and returned to Divine Shabby Chic Ltd detailing the returns. Only Goods in their original packaging will be credited.

Pricing Policy

All prices may be subject to change without notice.

Delivery

Some orders are dispatched via courier and automatically require a signature. Our delivery service may require a telephone number so they can text message you with your delivery time. If the time is not convenient you will have other options to leave with your chosen neighbor or choose a different delivery day/time.

We will not however be responsible if an item goes missing once it has been left on your property.

Used Goods

We will not refund returned items that we deem to have been used and are not in there original packaging or packaged as we sent out. You will have to arrange collection from us.

If you decide to change the delivery address once your item has been dispatched our courier company charges us £7.50 for this service and we will pass this cost onto our customer.

While every effort is made to portray items accurately, slight variations may occur.  All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow.  Slight variations can also be dependent on calibration of individual screens.  

The use of this website is subject to the following terms of use:

All sizes are approximate, slight variations in size and colour may occur due to the handmade nature of some of our products.
        

Divine Shabby Chic products are for DECORATIVE USE ONLY AND ARE STRICTLY NOT TOYS. DUE TO THE RISK OF CHOKING FROM SMALL PARTS THESE ITEMS ARE NOT SUITABLE FOR CHILDREN UNDER 36 MONTHS.

Divine Shabby Chic reserves the right at our discretion to refuse to supply Goods. We do not supply wall fixings and screws
Divine Shabby Chic Ltd reserve the right to reclaim the costs of storage and/or redelivery and/or other related costs where the customer fails to accept delivery of Goods.
        
Risk
The goods will be at the Customer’s risk as from delivery to the address given at the time of ordering.
        

 

PRIVACY STATEMENT

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at jane@divineshabbychic.co.uk or mailing us at:
Divine Shabby Chic
5, Greenfield Crescent, Cullingworth, West Yorkshire, BD13 5AW

SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We do not store credit card details nor do we share customer details with any 3rd parties

SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.  
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.  
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:
Our store may use Google Analytics to help us learn about who visits our site and what pages are being looked at.

SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
 _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
 _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
 _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
 _secure_session_id, unique token, sessional
 storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
 Google analytics:
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at jane@divineshabbychic.co.uk or by mail at:

Divine Shabby Chic
[Re: Privacy Compliance Officer]  
5, Greenfield Crescent, Cullingworth, West Yorkshire, BD13 5AW